The Hive Kids Clubs – Refund & Credit Policy

At The Hive Kids Clubs, we aim to provide a fair and transparent approach to cancellations, credits, and refunds while ensuring the sustainability of our programmes.

General Policy

We do not issue cash refunds for any cancellations.
Where applicable, we will issue a credit note that can be used towards future bookings.
Credit notes are valid for 12 months from the date of issue and are non-transferable.
All booking changes and cancellations must be made via info@hiveclubs.co.uk

Breakfast & After School Clubs

Ad Hoc Bookings

No credits will be issued for cancellations unless at least 7 full days’ notice is provided.
If less than 7 days’ notice is given, the session will be charged in full.

Permanent Places Agreement

Contracted days cannot be refunded or credited unless the cancellation is due to child sickness/injury that results in three or more consecutive missed sessions.
In these cases, a doctor’s note is required, and credit will be issued for the fourth and subsequent missed sessions.

Summer Club Bookings

14+ full days’ notice – 100% credit issued.
7–13 full days’ notice – 50% credit issued.
Less than 7 full days’ notice – No credit issued.

Child Sickness or Injury

For extended sickness or injury, a doctor’s note is required to issue a credit.
Credits will only apply from the fourth consecutive missed session onwards.

Venue Closures

If a session is cancelled by The Hive Kids Clubs due to unforeseen circumstances (e.g., venue closure, extreme weather, staff shortage), we will issue a full credit for the affected session(s).

Non-Attendance

No credits or refunds will be issued for sessions missed without prior cancellation in accordance with this policy.

How to Request a Credit

All requests must be made in writing to [insert email address]. Please include:

Child’s full name
Date(s) of the booking(s)
Reason for cancellation
Any supporting documents (e.g., doctor’s note if applicable)